Kids Party Rentals – FAQ’s

FAQ's

How long can I keep the inflatable or other rental equipment?

Pricing is based on an 8 hour rental period.  We deliver before your event starts.  Sometimes we deliver early if it works out that way in our delivery routing.  But don’t worry, if we deliver it early, it does NOT count for your rental time.  Just consider it a little bonus, because your rental time still starts at the time you scheduled it!  Just bounce and enjoy!

When should I reserve my bounce house or any other party rental?

Units are booked on a first-call, first-serve basis.  The earlier you book, the more choices you will have.  If you have a date, please reserve early as there is no deposit required.  If units are still available, we are able to take last minute reservations.  Please, note however, we are unable to accommodate same day reservation park parties due to the paperwork process required by the parks.

What is your weather policy?

Your child’s safety is our main concern.  We reserve the right to cancel due to rain or high winds and will, of course, be happy to work with you on rescheduling your reservation with no penalty.  If the sky is overcast, or if there is a light rain with no wind we can still set up our bounce houses.  If inclement weather is threatening and you elect to cancel the event, no payment is required.  However, if you elect to proceed with the party, there is no refund once we have set the bounce house up.

Is there a deposit required to reserve a bounce house?

When you call to make your reservation, we will request a credit card number to reserve your desired date and time.

What is your cancellation policy?

If for any reason you need to cancel, we ask you give us as much notice as possible.  We are happy to work with you on rescheduling your event.  If you are able to contact us 7 days or more prior to your reservation, there is no cancellation fee.  Cancellations with less than 7 days notice, will incur a 25% cancellation charge.

Are you insured?

This should be the first question you ask with any rental company!

Yes!  We are fully insured! Your safety and fun are our priorities. Some parks and public facilities require insurance from vendors. Please advise us if you will need our proof of insurance and we will fax, email, mail, or have a copy ready for you at our store.

 

We are fully insured in the event of injury due to our own gross negligence.  This statement in no way implies legal responsibility.  Please refer to your rental agreement.  Please note: All individuals and or companies that rent from us are required to sign our rental agreement which includes an indemnification agreement.  A member of our “Extreme Team” will present you with this paperwork upon set-up and will go over important safety information with you at that time.

When will the rental equipment be delivered to my location?

A member of our “Extreme Team” will arrive at your location anytime after 7 am, but no later than 30 minutes prior to the start of your event.  We will work together to accommodate your specific needs whenever possible.  Please let us know if you have special requirements.

What time will the rental equipment be picked up?

The driver will arrive to pick up the equipment after your rental period is complete.  The driver will be able to give you an estimated pick-up time when he sets up the inflatable.  If you have a specific time of pick-up needed, please advise the driver at the time of delivery.

When is payment for the rental equipment required?

Payment is due in full upon delivery of the rental equipment.  Cash, money orders, MasterCard, Visa, American Express or Discover are all gladly accepted.

How many children are allowed in the bounce house at one time?

The best way to keep your children safe is to separate them by age allowing same age children in together.  The number of children depends on their size and the size of the inflatable, but below is a general guideline to reference:

13’ x 13’ bounce house:
By age group Under 5 yrs Under 8 yrs 9-13 14-17 Adult
Number of riders 8-10 6-8 4-6 2-4 2
Waterslide and Dry slide:
By age group Under 5 yrs Under 8 yrs 9-13 14-17 Adult
Number of riders 2 2 2 2 1

We deliver the FUN! Call us at 561.213.2721